Refund & Returns Policy
Effective Date: 2024
Please review our refund policy carefully before making a purchase.
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Refund Policy for Physical Products
Due to the personalised nature of signed copies, we do not offer refunds for these items. This ensures the integrity and uniqueness of each personalised product. However, we are committed to ensuring your satisfaction and will honor replacements or refunds in the following circumstances:
– Lost Packages: If your order is lost during transit, we will send a replacement or issue a refund once the issue is confirmed with the shipping carrier.
– Damaged Products: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or refund based on your preference.
Refund Policy for Digital Downloads
Due to the nature of digital products, we generally do not offer refunds once the file has been downloaded. However, we will offer refunds in the following cases:
– Accidental Purchases: If you mistakenly purchase a digital file, please contact us within 48 hours of purchase. We may issue a refund provided the file has not been downloaded.
– File Issues: If the digital file is corrupted or inaccessible, we will provide a working replacement or refund.
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Refund Policy for Subscriptions
Due to the downloadable nature of digital products provided through subscriptions, we do not offer refunds for subscription services. However, exceptions will be made in the following cases:
– Technical Issues: If a technical issue prevents you from accessing the content, we will work to resolve the issue or issue a refund if the problem cannot be fixed.
– Accidental Purchases: If you accidentally subscribe, please contact us within 48 hours of purchase for a refund.
Refund Policy for Tickets
Tickets for shows or performances are non-refundable. This policy ensures fairness and allows us to plan and deliver exceptional events. However, we understand that unique circumstances may arise. In such cases:
Please contact us as soon as possible and well in advance of the event to allow adequate time for review.
Refunds or exchanges may be considered on a case-by-case basis under exceptional circumstances.
How to Request a Refund or Replacement
To request a refund or replacement, please contact us at contact@samuelhhurley.com with the following information:
– Your order number.
– Details of the issue (e.g., damage, lost item, accidental purchase, or technical issue).
– Supporting documentation (e.g., photos of damaged items or proof of purchase).
Refund Process
Once your refund is approved:
– Refunds for physical products will be processed within 7 business days and issued to the original payment method.
– Refunds for digital products or subscriptions will also be processed within 7 business days if the eligibility criteria are met.
If you have any questions about our refund policy, please reach out to us at contact@samuelhhurley.com We’re here to help!